My Chinese foreman was caught by 1 of my manager for not wearing ear-plugs while working in the fabshop. I agree that he’s at wrong for not following the safety rules. But i felt very upset when i saw how my manager reprimand him sarcastically.
The reason given by my foreman was that he had ear infection for the past few days so he can’t put on his ear-plug. Then came the tsunami....
Manager : “ your head also got problem ar?? “ Don’t know how to follow instructions? “ Foreman : “ Yes, Yes, Yes” ( apologising with smile on his face ).... Manager : “ You go see a doc and check your ears and check your head also.” Foreman : “ Yes, Yes, Yes” (still apologising with smile on his face ).... Manager : “Don’t come into my fabshop and get me into trouble...I get complain and you are happy is it?” Foreman : “ Yes, Yes, Yes” (still apologising with smile on his face )....
I was there translating the situation to my safety who in turn wish to issue a warning but got scolded by my manager for just giving warning. She wants actions...probably some form of demerit points...
Can’t we educate them by scolding them based on the problem and not sarcastically? I felt pain in my heart..These men came all the way here to work for their family...i know these Chinese always have problems in following rules and we want to prevent them from getting into accidents but we still should educate them as humans and not any lowly form of human beings...
Talk to them..reason with them..remind them...BUT if they are still not obeying, just demerit them or deduct their pay...& not being so sarcastic...This is how i felt but i’m not saying my manager was wrong but maybe we still can improve on our communication plus reprimanding skills.....